Help & Support
How can we help?
Questions about your orders, payments or our policies? Find an answer below or get in touch with our team.
Help topics
- Bookings & rentingHow booking, delivery and returns work.
- Payments & depositsCash on delivery, deposits and refunds.
- Returns & damageInspections, late returns and deductions.
- Lending on LenbritListing outfits, payouts and promotions.
- Rental termsWhat you agree to when you book.
- Privacy & your dataWhat we collect and how it’s protected.
Common questions
01How does renting work?
Choose an outfit and your dates, pay the refundable deposit online, and our courier delivers it. After your event the courier collects it and your deposit is refunded.
02Can I pay cash on delivery?
Yes. Only the refundable deposit is paid online; the rent and delivery can be paid in cash to the courier.
03What if the outfit doesn’t fit?
Each listing shows the size and fit. You can send the lender an offer for different dates or a better price, and our support team is here if something isn’t right.
04How do lenders get paid?
After the outfit is returned and checked, earnings are sent to your JazzCash, Easypaisa or bank account. No withdrawal request needed.
05What if an outfit is damaged?
The lender inspects every return. Damage beyond normal wear can be covered from the deposit; damage caused by the courier is compensated by Lenbrit.
06When do I get my deposit back?
As soon as the lender confirms the outfit came back in good condition, usually within a few days of the return. You can follow it in My Payments.
07Can I cancel a booking?
You can cancel any time before paying the deposit. After that, contact support and the refund follows our cancellation policy.